Dispatch - AM/PM

Job category : Aviation

Location : Whitehorse, Yukon Territory

Title : Dispatch 

Job Status : Full Time Permanent

Hours : Weekends and Overnights. 

Wage: Dependent on Experience

Job Summary:

Responsibilities:

• Computer literate, knowledge of Microsoft programs such as Word and Excel.
• Maintain effective communication between all Operations departments/staff/Managers and other areas to minimize flight delays and daily flight schedule integrity.
• Follow all procedures and policies that will enhance and maintain the Safety Management System and its efficiency.
• Initiate emergency response procedures as required by Alkan Air’s Emergency Response system. Any other related duties as assigned by Management.
• Answer phones, Skype messages, and email providing clients with exceptional customer service.
• Ensure ramp is notified of medevac flights and pop up charters.
• File required documents for international charters.
• Prepares quotes for private charters and clients.
• Follow up with clients on all pending quotes.
• Coordinate passenger pickups and drop offs.
• Obtain weather from client and distribute to pilots.
• Maintain medevac board and know whereabouts of all aircrafts.
• Dispatch medevac flights and keep medevac pilot schedule up to date and accurate.
• File required documents for international charters.

Requirements:

• completion of Grade 12 is required
• Completion of a Canadian post-secondary program is an asset
• 1-2 years of customer service in a field or office setting
• Previous experience in aviation or a similar position
• Analytical and organized, with strong interpersonal and communication skills
• Excellent attention to detail
• Proven experience in a fast-paced environment
• Northern experience an asset
• Class 3 Driver license an asset
• Ability to work independently under limited supervision
• Ability to maintain confidentiality
• Must be willing to relocate to Whitehorse, Yukon Territory
• Shift work, including evenings, nights and weekends, will be required