Supervisor, Customer Service & Administration

Location: Yellowknife, Northwest Territories

What We Offer:

Life in the North offers unique experiences, and we're committed to supporting the people who choose to build their careers here. At Naka Power Utilities (NWT), we offer a competitive rewards package designed to support your wellbeing, financial security, and professional growth, including:

• Northern allowances
• Additional paid time off
• Travel assistance
• Flexible health and wellness benefits
• Pension program
• Annual incentive (bonus) eligibility
• Employee Share Purchase Plan
• Employee and Family Assistance Program (EFAP)
• Learning and development opportunities
• Access to ATCO employee programs and resources

Employees of Naka Power Utilities (NWT) are employed by its shareholders ATCO Ltd. and Denendeh Investment Incorporated (DII), providing access to the programs, support, and development opportunities of a global organization while making a meaningful impact in Northern communities. This unique structure allows employees to contribute locally while benefiting from the stability, resources, and career opportunities available across ATCO Ltd.

About the Role

As Supervisor, Customer Service & Administration, you'll lead the day-to-day delivery of customer service, billing, and administrative operations for Naka Power Utilities (NWT).

You'll guide and support a customer-focused team, oversee key business processes, and help ensure customers receive responsive service and accurate billing.

What You'll Do

• Lead and support customer service and administrative operations.
• Ensure customers receive responsive, professional service.
• Oversee billing activities, customer accounts, and revenue collection processes.
• Support business planning and regulatory filing requirements.
• Monitor billing system transactions and administrative controls.
• Develop and improve policies, procedures, and business processes.
• Recruit, coach, and develop team members.
• Manage employee performance, workforce planning, and training initiatives.
• Build strong relationships with customers, Indigenous organizations, local governments, and community partners.
• Support community relations activities and represent Naka in local initiatives.
• Foster a collaborative, customer-focused team culture.

What You Bring

• University degree, technical or college diploma in Business Administration
• Minimum 7 years of progressive experience in administration and customer service with previous experience in a supervisory role
• An equivalent combination of education and experience may also be considered
• Excellent organizational, administration, interpersonal, oral and written communication skills
• Excellent analytical, problem solving, and decision-making ability
• Knowledge and experience with accounting practices, principles and budgetary processes
• Strong leadership skills to effectively manage a team environment
• Commitment to delivering superior customer service

About Naka Power Utilities (NWT):

Naka Power Utilities (NWT) (Naka) is a partnership between ATCO Ltd. and Denendeh Investments Inc. (DII) representing 27 Dene First Nations across the Northwest Territories. Naka has been providing safe, reliable electricity to communities across the Northwest Territories for over 70 years. Rooted in the land and powered by the people, we are a regulated utility serving Yellowknife, N’Dilo, and several remote communities from our Hay River and Yellowknife offices. Through Indigenous partnership, community connection, and transparent operations, Naka plays a vital role in keeping the North connected while supporting a responsible and sustainable energy future.

Naka Power Utilities and ATCO Ltd are equal opportunity employers.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our operations are located.