Administrative Assistant

Join a team that's changing the way mental health care is delivered in the North.

Aurora Wellness Group is seeking a warm, organized, and dependable Administrative Assistant to join our growing team. This is much more than a reception role—we're looking for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in keeping things running smoothly behind the scenes.

As the first point of contact for many of our clients, you'll play an important role in creating a welcoming, professional, and compassionate experience while supporting our clinicians and administrative team.

About Aurora Wellness Group

Aurora Wellness Group is a multidisciplinary counselling practice committed to making mental health care more accessible, inclusive, and community-focused. We work alongside individuals, families, communities, organizations, and First Nations across Yukon and Northern Canada. Our team values collaboration, authenticity, continuous learning, and creating an environment where both clients and staff feel supported.

Position Summary

The Administrative Assistant provides front-line reception and administrative support to ensure the smooth daily operation of the clinic. This role requires excellent organizational skills, strong attention to detail, professionalism, and the ability to manage multiple priorities while maintaining confidentiality.

Responsibilities

• Welcome clients and create a positive first impression.
• Answer phones, emails, and text inquiries in a professional and compassionate manner.
• Schedule, reschedule, and confirm appointments.
• Manage clinician calendars and room bookings.
• Process payments and issue receipts.
• Assist clients with insurance, NIHB, IRS, and other funding paperwork.
• Maintain accurate client records and electronic files.
• Prepare intake packages and administrative documents.
• Support billing and general office administration.
• Assist with office organization, light-duty cleaning, maintaining supplies, and day-to-day operations.
• Work collaboratively with clinicians and other administrative staff.
• Contribute to projects, events, and initiatives that support the growth of the clinic.

Qualifications

We're looking for someone who:

• Has previous administrative or customer service experience (healthcare experience is an asset).
• Is highly organized and detail-oriented.
• Communicates professionally and compassionately.
• Is comfortable learning new technology and software.
• Can prioritize tasks and work independently.
• Maintains strict confidentiality and professionalism.
• Enjoys working as part of a collaborative team.
• Demonstrates initiative and strong problem-solving skills.

Experience with scheduling software, Google Workspace, Microsoft Office, or billing systems is considered an asset, but training will be provided.

What We Offer

• Competitive hourly wage (based on experience).
• Paid training.
• Supportive and collaborative workplace culture.
• Meaningful work that directly supports mental health and wellness in our communities.

Schedule

• Full-time.
• Monday to Saturday shifts within clinic operating hours.
• Some flexibility may be required.

Why Work With Us?

At Aurora Wellness Group, we believe that exceptional client care begins with taking care of our team. We value kindness, authenticity, teamwork, and continuous improvement. Every member of our staff plays an important role in helping create a safe, welcoming space where people feel supported during some of the most important moments of their lives.

If you're looking for meaningful work in a collaborative environment where your contributions truly matter, we'd love to hear from you.

To Apply:

Please submit your resume and a cover letter telling us why you'd be a great fit for Aurora Wellness Group. We thank all applicants for their interest; however, only those selected for an interview will be contacted.