Service Adviser

At Yukon Honda we have a wide array of products & brands we service i:e Honda cars/power products/recreation & outboard, Can-am/Ski-Doo, Husqvarna & KTM.

Position entail's but not limited to:

• Greeting customers and answering phones.
• Consulting with Technicians regarding necessary repairs and providing customers with quotes
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes, scheduling/booking appointments, assisting customers with vehicle drop-off, and vehicle pick-up
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are relayed to customers and processing their payments.
• Liaising with service technicians/parts counter persons about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements:

• Experience in the automotive/power product field.
• A strong understanding of automotive/power product technology and the industry.
• Proficiency with computer based dealer operating systems
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with technicians, parts persons, sales persons, customers, and management.

Wage will vary depending on experience.