Strategic Account Manager
Email resume to: [email protected]
Strategic Account Manager
Total North Communications – Whitehorse
Total North is a full solution communications company operating in Canada’s North since 1972. Our focus is delivering high quality products and services, including but not limited to, wireless networks, satellite and RF systems, and IT Managed Services, for a wide variety of clients.
The Strategic Account Manager is primarily responsible for the IT Managed Services sectors, assisting on the Camp Services side as needed. This is a customer facing role, handling logistics, quoting and invoicing, strategic communications, customer relations, and more.
Our ideal team member is organized, detail-oriented, responsive, professional, and comfortable with ambiguity. They will be well-equipped to work with the technical team to deploy large projects for some of our biggest clients. This position is exciting, fast-paced, and no two days are alike!
Location: Whitehorse, Yukon
Duration: Full-time
Wage: Commensurate with experience
We Offer:
- Health/Dental plan
- RRSP matching
- 3 Weeks starting vacation (+2 additional weeks over Christmas that are paid)
- 8 sick days/year and 5 personal days/year
- Year end profit sharing
- Quarterly company events
- Paid cell phone plan (or company phone provided)
- Annual Fitness and Tool Allowance
- Opportunity to advance and grow
RESPONSIBILITIES
- Serving as first point of contact for IT Managed Services/Camp Services inquiries
- Actively closing sales while providing outstanding customer service
- Invoicing clients for system deployments and monthly service fees
- Preparing accurate estimates for projects and equipment
- Handling customer relations post deployment and on a continual basis, including preparing regular reports and managing regular business reviews and contracts
- Coordinating scheduling for customers and with the TNC Management team
- Coordinate pre/post trip meetings with technicians
- Converse with multiple vendors for different systems
- Enabling success of our IT Managed services/Camp services department through organization and excellent implementation
- Occasional travel to client offices may be required
- Other related duties as assigned by manager
QUALIFICATIONS/REQUIREMENTS
- Minimum of 2 years related sales experience
- Degree or diploma in an area like Business Administration or equivalent will be considered an asset
- Experience or knowledge of IT systems will be considered an asset
Please note that candidates must be legally eligible to work in Canada for any employer, and this is an on-site role located in Whitehorse, Yukon.
