Shift Lead- Client Support Work

Current Competition

Opportunities Yukon is seeking multiple Shift Leads for new programming and future vacancies. A 6-month eligibility list will be created to fill future Shift Lead vacancies. This competition will staff full-time and part-time indeterminate positions. Full time shifts (40 hrs/wk) are Monday to Friday 0800 - 1600 or 1600 - 2400. Part time shifts (24 hrs/wk) are Saturdays/Sundays 0800 - 2000.

The successful candidates will have significant experience in support work. Experience as Shift Lead is an asset. Candidates will be chosen for fit with the particular program i.e. all male or all female. They will be someone who enjoys responsibility, is respectful, accountable, reliable, communicates in English well, verbally and in written form, and demonstrates their skills and care for supporting clients needs as they relate to their emotional, cognitive and physical abilities.

Job Description

Purpose and Scope

Under the direction of the Residential Supervisor, the Shift Lead is responsible for primary care, support, and supervision of residents on their assigned shift. This position performs the same function as the Resident Support Worker (RSW), with the added responsibility of supervising their assigned shift.

This position manages the day-to-day operations of the residence and ensures required documentation (MSRs, incident reports, chore lists, etc.) is completed before the end of the shift.

The Shift Lead is responsible for ensuring that vacant shifts are covered for the next 24 hours following their assigned shift. Additionally, this position ensures that all health and safety protocols are met and that all deficiencies are reported immediately.

Principal Duties, Responsibilities, and Interactions

Leading a shift with an RSW in the evening or working directly with the supervisor during the day, this position ensures the safe and efficient operation of their assigned shift by:

• Keeping client care and support top of mind during all shift activities;

• Ensuring staff have adequate orientation, training, tools, and guidance to perform their responsibilities effectively and safely (defining/identifying needs, researching options/resources, developing training plans, etc.);

• Overseeing the daily care and maintenance of the residence and surrounding area;

• Reporting, in a timely manner, all significant information or incidents to the on-coming shift, team members and Residential Supervisor, and Manager;

• Reporting, in a timely manner, all significant information or incidents to the on-coming shift, team members and Residential Supervisor, and Manager following OY policies and procedures;

• Acting as an effective and appropriate model for adult residents;

• Monitoring and logging prescribed medication for residents;

• Teaching, reminding and modelling appropriate life skills and household management tasks, such as personal hygiene, scheduling appointments, housekeeping, cooking, budgeting, personal care, etc.;

• monitoring and assessing residents' strengths and weaknesses and progress towards life goals;

The Residential Support Worker or Shift Lead ensures that all residents are accounted for, and the residence is safe and secure by:

• making regular checks of the house, recording and reporting if a resident is absent without authorization;
• checking all doors, windows, exits, etc., are secure as appropriate for the residence;
• checking all emergency equipment at shift changes and notifying the supervisor of needed repairs;
• following established policies and procedures for response to accidents, trauma or disruptive or dangerous behaviours on the part of the residents, or unauthorized absences, including notification for HSS case managers and supervisors through incident reports;

• Working with the Residential Supervisor and HSS Case Manager and other supports, the position assists in the implementation and assessment of case plans to meet the needs of the residents by:
• Understanding the level of assessment and support needed for the client as it relates to their cognitive, emotional and physical abilities, and as they evolve over time;
• assisting in the gathering of information through the observation of behaviours, interviewing family members or other caregivers;
• assisting residents to achieve goals according to their case plans;
• assisting residents to achieve goals regarding their life skills and educational objectives;
• providing documentation that helps in the evaluation of treatment plans and treatment progress through the maintenance of logs (visits, appointments, telephone calls, etc.), behavioural checks, daily reports (ensuring the whereabouts of residents), month-end, quarterly reports, etc.
• creating incident reports and forwarding them to appropriate internal and external OY staff, HSS departments and agencies.

• Assists the Supervisor and Resident Support Workers in maintaining the cleanliness and order of the residence daily, which is accomplished by:
• assisting residents with household laundry
• menu planning, food ordering/shopping, preparing meals
• assisting residents with general cleaning of their personal spaces as per the residence schedule
• assisting residents with the maintenance of the residence yard, driveway, and storage areas.

Working Environment

• This position works in a residential home setting, providing 24/7 supported living services, in an all English environment for effective client care and support. The Shift Lead may occasionally be required to cover shifts that cannot be filled by an AOC.
• Engage other shift members in a working environment that uses household appliances and products, computers, printers, fax machines and photocopiers, recreational and sports equipment, vehicles, lawnmowers, and snow shovels.
• Employees are required to lift up to 50 lbs., carrying groceries, cleaning materials, garbage, paper products, or moving furniture around.
  • Employees may also need to assist with resident transfers, such as into vehicles (depending on the resident's mobility restrictions).
  • Keeping drive and walkways shoveled and free of ice during the winter months.
• Interaction with residents under varying circumstances, including situations of a highly sensitive nature. Risks include:
  • residents who may have a contagious illness and/or be psychologically or physically harmful;
  • with clients under varying circumstances, including situations of a highly sensitive and potentially volatile nature;
• Adherence to safety procedures and practices, including the use of PPE, minimizes the risk of injury.
• Periodic high levels of stress and pressure.

Knowledge, Skills and Abilities Required

• Highly organized and able to delegate and motivate a team to accomplish client and program goals.
• Ability to adapt and remain calm and poised in all situations.
• High degree of compassion and respect for the dignity of residents using a client-centric approach.
• Communicate clearly in English with residents in a culturally safe manner.
• Experience working to achieve diplomacy and conflict resolution;
• Effective initiative, judgment, and decision-making capabilities.

Conditions of Employment

• Vulnerable Sector RCMP Security Check
• Yukon Class 5 Driver’s Licence and Driver’s Abstract
• First Aid/CPR
• TB Check