OS&D Clerk/Administrator

Job Description

• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
• Requests by customers and terminals via phone calls or emails
• Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
• Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.
• Dealing with upset customers
• Hours -8am -5pm M-F

Qualifications

• Pleasant mannerism is required
• Well organized
• Ability to work unsupervised
• Knowledge of computers and typing skills are essential
• Excellent data entry and listening/communicating skills
• Knowledge of dangerous goods transportation
• Ability to prioritize and multitask
• Ability to handle stressful situations and keep calm
• Team player
• Excellent communication skills, both oral & written
• Providing customers with excellent customer service and escalating issues

Additional Information

What do we offer to you?

• Profit Sharing
• Benefits (including health and dental)
• Tuition reimbursement
• Opportunities for growth and advancement