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Program Administration
- Manage and administer a variety of ongoing programs such as the Recycling Points Club and Paper Save on a weekly basis, including data entry, scheduling, invoicing, proposal review, and acting as the primary point of contact for stakeholders and funding beneficiaries.
- Assist with budget tracking and reporting related to assigned programs.
Reception and Public Inquiries
- Provide front-line reception for public inquiries via telephone, email, and in person, maintaining a professional and informed presence at all times.
- Support communication and follow-up with community members, funders, and program partners.
Administrative Support
- Perform related administrative duties such as light bookkeeping, minutes for staff meetings, cash management, banking, and opening and closing tills.
- Ensure efficient office organization and maintain filing and records systems (digital and physical).
- Prepare minutes for all-staff meetings and other meetings as required by the Executive Director.
- Assist the Executive Director with correspondence, scheduling, research, and administrative projects.
- Provide occasional research to support the development of policies and procedures.
- Assist in the preparation of reports, presentations, and documentation for management and Board use.
Human Resources and Onboarding
- Orient new employees to Raven’s safety policies, workplace procedures, and organizational values.
- Maintain training and orientation documentation, ensuring compliance with internal safety and HR requirements.
Public Education and Outreach
- Assist Zero Waste staff with site tours, educational presentations, and community events such as school programs and trade shows.
- Coordinate logistics and promotional materials for public outreach events as needed.
Governance Support
- Assist the Board of Directors with administrative duties such as annual filings with Corporate Affairs and maintaining up-to-date Board files and records.
- Support preparation of Board meeting materials and ensure accurate recordkeeping of decisions and follow-ups.
Office and Supply Management
- Replenish and monitor levels of cleaning, kitchen, first aid, and office supplies. particularly those with longer turnaround times such as chit pads and till tape.
- Maintain inventory lists and supplier contact records to support consistent operations.
- Cover for depot staff or complete last-minute supply runs when required.
Organizational Participation and Culture
- Participate actively on various internal committees to maintain strong communication and relationships across the Raven team.
- Familiarize oneself with Raven’s Philosophy and Code of Conduct and implement them at all times.
- Contribute to a positive, inclusive, and solution-focused workplace culture.
- Identify opportunities to streamline office systems and improve administrative efficiency.
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- Post-secondary education in a related field such as administration, business, or equivalent experience.
- Excellent written and oral communication skills.
- Excellent organizational skills, attention to detail, and ability to multitask with minimal supervision.
- Strong interpersonal skills with a commitment to teamwork and customer service, and an affinity for working with the public.
- Valid driver’s license and access to a vehicle for errands (mileage paid by employer).
- Bondable.
- Ability to anticipate needs, work independently, and support multiple supervisors.
- Understanding of multicultural work environments and anti-discrimination processes and policies.
- Demonstrated proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning new software programs.
- Experience using bookkeeping or accounting software (e.g., Simply Accounting/Sage) considered an asset.
- Knowledge of records management or information tracking systems preferred.
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