Drop-In Program Coordinator

Our organization:

The Victoria Faulkner Women’s Centre is an equality seeking organization that strives towards the day when all women walk in safety, live healthy lives, excel in leadership roles and are supported and empowered to fulfill their dreams. We are guided by the core values of feminism, inclusivity, anti-oppression, respect and equality.

Job Summary:

The Drop-In Coordinator is responsible for overseeing the Drop-In Program along with the staff and volunteers that make up the drop-in team. The Drop-In program offers women and their children a safe and welcoming place they can access throughout the week. There are many different programs, resources and referrals offered in house and across the community. The Drop-In staff are the first point of contact for folks entering our space and it is their duty to ensure that those entering the VFWC feel welcome and included while fostering a trauma informed and response-based approach.

Reporting to the Operations Manager and the Executive Director, the Drop-In Coordinator must ensure that the common area is cleaned and that donations are processed in a timely manner, while still supporting clients with access to the Centre’s resources and amenities. Other duties include coordinating workshops, special events, advocacy and other initiatives throughout the year.

Main Responsibilities:

Drop-In Space Maintenance

• Maintain a welcoming atmosphere to all who access the Centre, while ensuring they feel comfortable and engaged during their visit
• Manage donations (accept, sort, defer, record)
• Manage the use of the computer, Internet, printer, cellphone and scanner by the public
• Receive and sort client mail
• Refer calls and walk-in requests to the appropriate VFWC staff or partner agency
• Maintain and ensure the laundry room and shower are accessible and ready for public use.
• Maintain library; manage book sign-outs and returns
• Direct phone and in-person inquiries to appropriate staff
• Ensure bulletin boards and pamphlet racks current and tidy
• Maintain cupboard inventory and supplies lists
• Opening and Closing procedures are followed and kept current for the drop in space
• Ensuring that the walkways and entry ways of debris and snow
• Other housekeeping duties as required

Drop-In Program Coordination

• Collect statistics
• Implement regular evaluations of program with Centre users
• Work in collaboration with community members, agencies and other VFWC team members
• Maintain and update a regular calendar of program events, workshops and activities
• Promote and assist with Centre initiatives including but not limited to campaigns, special events or regular programming
• Coordinate the Rural Pregnant Mom’s Suite, responding to enquiries, coordinating bookings, intakes and check-outs
• Promote and recruit participants for Center and partner petitions, events, surveys, focus groups etc.
• Work with the communications coordinator to promote programs and events
• Program and budget management, tracking and reporting
  

Drop-In Team Support

Work with Executive Director to coordinate and support on call Drop-In staff and volunteers including:

• Collect statistics
• Implement regular evaluations of program with Centre users
• Work in collaboration with community members, agencies and other VFWC team members
• Maintain and update a regular calendar of program events, workshops and activities
• Promote and assist with Centre initiatives including but not limited to campaigns, special events or regular programming
• Coordinate the Rural Pregnant Mom’s Suite, responding to enquiries, coordinating bookings, intakes and check-outs
• Promote and recruit participants for Center and partner petitions, events, surveys, focus groups etc.
• Work with the communications coordinator to promote programs and events
• Program and budget management, tracking and reporting
  

Team Requirements

• Participate in weekly VFWC team meetings
• Participate in staff training opportunities
• Maintain a good working relationship with all staff
• Adhere to the Centre’s policies and procedures
  

Education, Knowledge and Skills:

Knowledge of Microsoft office and programs, google forms, Canva, budgeting

Knowledge of response-based and dignity preserving practice is an asset.

Knowledge of suicide-ASSIST, Mental Health First Aid, or conflict de-escalation techniques

Experience in program coordination, workshop and event planning

Experience or certificates in peer support, social work, crisis intervention, trauma informed care, drug use intervention, gender-based violence or another related field

Experience with volunteer and staff supervision .

Experience working with and engaging with a diversity of folks - in particular individuals who have experienced trauma.

Current Standard First Aid and CPR & Food Safe Certificates are required upon hiring.

Strong interpersonal and communication skills, both verbal and written.

Ability to apply trauma-informed, client-centered, and response and strengths-based approaches.

Strong organizational and time management skills.

Ability to work independently, manage competing priorities, and adapt in a fast-paced environment.

Demonstrated ability to build relationships and collaborate with community partners.

Proficiency in Microsoft Office and general computer applications.

Non-judgmental, empathetic, and respectful approach to working with diverse populations.

Knowledge and Education Required

1. Proficiency in Microsoft Office suite, google forms, canva
2. Experience in program coordination, workshop and event planning
3. Experience with team management
4. Training in peer support, crisis intervention, trauma informed/ response based/ dignity preserving care, drug use intervention, gender-based violence or another related field
5. Current Standard First Aid and CPR & Food Safe Certificates are required upon hiring.
6. Valid Class five driver’s license

Skills and Abilities

1. Strong interpersonal and communication skills, both verbal and written.
2. Ability to apply trauma-informed, client-centered, response and strengths-based approaches.
3. Ability to work independently, manage competing priorities, and adapt in a fast-paced environment.
4. Ability to build relationships and collaborate with community members and partners.