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Posted 17 Feb

Front Desk Clerk NOC 6525-C

Whitehorse Full Time

Front Desk Clerk NOC #6525 -C

(35hrs to 40hrs)

($15.00 per hour)

Make room reservations, provide information and services to guests and receive payment for services.

Main duties

Maintain an inventory of vacancies, reservations and room assignments

Register arriving guests and assign rooms

Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints

Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

Present statements of charges to departing guests and receive payment.

Create a helpful and personal check-in/check-out process and extend our warm Yukon hospitality.

This position requires hospitable, friendly, and outgoing with a focus on guest service who will assist guests through the arrival and departure process, ensuring their special needs and requests are identified and accommodated.

Responsible for lobby sales, motel room rentals, answering telephone, some room cleaning, and laundry.

Must be able to deal with many different types of people, and be diplomatic and courteous. Reliability and maturity is essential for this job.

Responsible for answering customer complaints

Responsible for helping customers choose their travel plan.

Requirements/Qualifications:

6-months related job experience

Good communication skills

Commitment to high-quality customer service

Clean. Honest. Reliable.

Non-smoker preferred.

Additional Application Instructions

fax number 867 668 5568 or e-mail famhotel@polarcom.com

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