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Posted 01 Feb

Yukon Distress and Support: Telephone Volunteer

Volunteer Bénévoles Yukon
Whitehorse Full Time

Task description: Volunteering on the Yukon Distress and Support Line (YDSL) at Many Rivers Counselling and Support Services is an opportunity to ‘be there’ in times of need for members of your community.

The vision of the Yukon Distress and Support Line is to help reduce social isolation, mental health challenges, and feelings of distress by offering unconditional, non-judgmental listening and support.

As a trained volunteer you will apply an active listening model, while taking telephone calls from the community. The active listening model encourages individuals to help themselves by exploring their feelings and their options in times of distress.

Responsibilities:

• Providing telephone support, information, and referrals to callers

• Participating in periodic professional supervision and feedback sessions

Skills needed:

• Non-judgmental attitude

• Interpersonal & communication skills

• Understanding of confidentiality

• Knowledge of community resources

• Successful completion of volunteer interview

• Successful completion of Yukon Distress & Support Line training program (will be provided)

Time commitment: Volunteers are asked to commit to 2 five-hour shifts per month for a commitment period of at least 12 months. All shifts are from the hours of 7pm – 12am.

Incentive for the volunteer: Volunteers will receive required certification in Applied Suicide Intervention Skills Training (ASIST), as well as the Yukon Distress & Support Line Training Program provided by Many Rivers Counselling and Support Services.

Yukon Distress & Support Line Training will be available to new volunteers on March 4th and March 11th (8:45-4:30, both days).

ASIST Training will be available to new volunteers Following the YDSL training sessions in March. Volunteers will be able start on the line prior to completing ASIST.

Volunteers will also have the opportunity to participate in an optional Critical Incident Stress Management Training as well as ongoing evening training on various topics related to the line.

Staff position that will supervise the volunteer: Yukon Distress and Support Line Coordinator

Additional Application Instructions

Nathan Schultz Yukon Distress and Support Line ydsl@manyrivers.yk.ca 867-334-8829

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