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Posted 02 Feb

Night Auditor NOC 6435


Night Auditor/Front Desk Agent (NOC 6435)

Holloway Lodging Ltd (Westmark Whitehorse Hotel) is looking for a night auditor and front desk agent. Must have flexible schedule and be able to work night audit shifts as well as evening shifts.

This Position is permanent full time (40 hours per week)

Salary: 13.50 to 15.00/hr

SCOPE AND GENERAL PURPOSE

Balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. Be committed to providing exceptional guest care and achieve full and timely completion of night audit duties as required by company policy.

Job Description:

Provide an excellent service to our guests.

Handle efficient and pleasant check-in and check-out.

Handle guest concerns and/or complaints in a positive and professional manner.

Maintain high level of customer service through all guest contact.

Ensure accurate audit reports.

Follow procedures and policies established by the Hotel.

Handle and balance cash and credit cards.

Hands on approach with day to day operational duties and projects.

Operate switchboard and answer reservation calls.

Create reservations received by fax from varied websites and by phone.

Qualifications:

Exceptional interpersonal and communications skills

Guest service experience

Ability to handle multiple tasks and projects at one time

Ability to stand for long periods of time

Computer literacy in MS Office; Opera an asset

Front Desk and Night audit experience an asset

Additional Application Instructions

Please email a resume to Sylvester at fdm@westmarkwhitehorse.com or you can drop one off with the front desk. 201 Wood St. Whitehorse, YT

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