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Posted 08 Feb

Visitor Experience Manager

Parks Canad/Yukon
Dawson City Full Time

National Historic Site and Visitor Experience Manager I

Reference number: CAP16J-018005-000004

Selection process number: 2016-PKS-YFU-I-RM-035

Parks Canada

Dawson (Yukon)

$63,861 to $69,006 (salary under review, plus applicable isolated post allowance)

Closing date: 20 February 2017 - 23:59, Pacific Time

Duties

Manages the development and delivery of the visitor experience program through a client/visitor and market/business-centered approach to enhance and ensure visitor satisfaction, enjoyment and connection to place and partner/stakeholder contribution to the learning, enjoyment, connection to, and appreciation of Canada's natural and historical heritage resources managed by Parks Canada in a park characterized by program and operational challenges and issues of moderate complexity and scope. May provide lead specialist visitor experience product development services.

Visitor experience includes visitor facilities, visitor programs and visitor services, tourism relations, interpretation programs (personal and non-personal), pricing, promotion, advertising, product development and product marketing

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

  • Graduation with a degree from a recognized university with specialization in business administration, marketing, recreation, leisure studies, cultural resource conservation, museum studies, history, archaeology, tourism or other discipline relevant to the position or an acceptable combination of education, training and experience.
  • Experience:

  • Experience in the use of social science research and trend analysis to identify target markets and develop visitor experience opportunities
  • Experience in the planning, development, pricing, promotion and/or delivery of programs, activities, operations, services and/or facilities in a tourism related context;
  • Experience in establishing and implementing collaborative arrangements to develop and deliver opportunities for visitor experience;
  • Experience in the evaluation of tourism related projects, programs and initiatives;
  • Experience in the management of human and financial resources.
  • Experience acting as a representative in dealings with the media, stakeholders, industry and local communities
  • Experience in managing capital projects of moderate complexity and scope
  • The following will be applied / assessed at a later date (essential for the job)

    Knowledge

  • Knowledge of principles, theories, practices, tools and techniques associated with marketing, interpretation, recreation, tourism, and hospitality management
  • Knowledge of current and emerging trends in marketing, interpretation, recreation, tourism, hospitality management and the opportunities/challenges they offer
  • Knowledge of Parks Canada, its mandate, corporate orientation, objectives, programs and related federal legislation and policies
  • Knowledge of principles, theories, practices, tools and techniques associated with cultural resource management, historical research, marketing, interpretation, recreation, tourism, and hospitality management;
  • Knowledge of current and emerging trends in marketing, interpretation, recreation, tourism, hospitality management, heritage conservation and the opportunities/challenges they offer;
  • Knowledge of Parks Canada, its mandate, corporate orientation, objectives, programs and related federal legislation and policies.
  • Knowledge of principles, theories, practices, tools and techniques associated with cultural resource management, historical research, marketing, interpretation, recreation, tourism, and hospitality management
  • Abilities

  • Ability to manage human and financial resources, including monitoring modern and cultural assets;
  • Ability to communicate effectively both orally and in writing;
  • Ability to identify potential partners and develop respectful and collaborative arrangements;
  • Ability to plan, develop and deliver activities, programs and services consistent with national standards, cultural resource management practices, local realities and evolving visitor demand;
  • Ability to take a market-centred/business-like approach to analyze and optimize opportunities for visitor experience based on results, resources and revenues;
  • Ability to direct and provide leadership to staff and/or project teams.
  • Personal Suitability

  • An effective leader who exercises sound judgment, personally connects with people, demonstrates integrity, strives for excellence and is a passionate agent for change.
  • The following may be applied / assessed at a later date (may be needed for the job)

    Ability to interact with various levels of government including Aboriginal organizations in developing relationships and agreements, and in decision making

    Operational Requirements:

  • Willingness to wear a Parks Canada uniform and historic costumes when required;
  • Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required.
  • Please visit https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/a... to get more information and to apply on-line.

    Additional Application Instructions

    We will only accept on-line applications received via the jobs.gc.ca site: https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page1800?poster=990401&toggleLanguage=en We thank all those who apply. Only those selected for further consideration will be contacted.

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